The Importance of Brand Values in Family Business
DOI:
https://doi.org/10.1344/jesb2017.2.j029Keywords:
Marketing, Brand, Family BusinessAbstract
Only a small body of literature exists on linking key marketing concepts in family business contexts and those studies that do exist show a significant bias towards brand management. Both the relevance of the subject and the lack of research assuming this challenge to date justify the interest and timeliness of this literature review.
Based on this interest—and the existing research opportunities—this article presents the concept of brand, together with a framework for its analysis in family business contexts. The paper summarizes the six main lines of research proposed, three from the perspective of identity management, and three from the perspective of stakeholders. The last section presents a series of interesting aspects for carrying out future research.
Downloads
References
Aaker, David A. 1996. Building Strong Brands. New York: The Free Press
Aaker, David A. 1997. “Dimensions of brand personality.” Journal of Marketing Research 34 (3): 347-356.
Aaker, David A., and Kevin L. Keller. 1990. “Consumer Evaluations of Brand Extensions.” Journal of Marketing 54 (1): 27–41.
Aaker, David A., and Erich Joachimsthaler. 2000. "The brand relationship spectrum: The key to the brand architecture challenge." California Management Review 42 (4): 8-23.
Ahluwalia, Rohini, and Zeynep Gürhan-Canli. 2000. “The effects of extensions on the family brand name: An accessibility-diagnosticity perspective.” Journal of Consumer Research 27 (3): 371-381.
AMA - American Marketing Association. 2017. Dictionary. Accessed February 23, 2017. https://www.ama.org/resources/pages/dictionary.aspx?dLetter=B
Arnold, David.1992. The Handbook of Brand Management. London: Century Business.
Balmer, John M.T., and Guillaume B. Soenen. 1999. “The ACID test of corporate identity management.” Journal of Marketing Management 15:69-92.
Batra, Rajeev, Aaron Ahuvia, and Richard P. Bagozzi. 2012. “Brand love.” Journal of Marketing 76 (2): 1-16.
Beck, Susanne. 2016. “Brand management research in family firms. A structured review and suggestions for further research.” Journal of Family Business Management 6 (3): 225-250.
Beck, Susanne, and Peter Kenning. 2015. “The influence of retailers’ family firm image on new product acceptance: an empirical investigation in the German FMCG market.” International Journal of Retail and Distribution Management 43 (12): 1126-1143.
Benavides, Carlos A., Cristina Quintana, and Vanesa F. Guzmán. 2013. “Trends in family business research.” Small Business Economics 40 (1): 41-57.
Bhattacharya, Chitrabhan B., and Sankar Sen. 2003. “Consumer – company identification: a framework for understanding consumers’ relationships with companies.” Journal of Marketing 67 (2): 76-88.
Blombäck, Anna, and Marcela Ramírez. 2012. “Exploring the logics of corporate brand identity formation.” Corporate Communications: An International Journal 17 (1): 7-28.
Blombäck, Anna, and Olof Brunninge. 2013. “The dual opening to brand heritage in family businesses.” Corporate Communications: An International Journal 18 (3): 327-346.
Botero, Isabel C., Jill Thomas, Christopher Graves, and Tomasz A. Fediuk. 2013. “Understanding multiple family firm identities: an exploration of the communicated identity in official websites.” Journal of Family Business Strategy 4 (1): 12-21.
Brigham, Keith H., G. Tom Lumpkin, G. Tyge Payne, and Miles A. Zachary. 2014. “Researching long-term orientation a validation study and recommendations for future research.” Family Business Review 27 (1): 72-88.
Brown, Tom J., Peter A. Dacin, Michael G. Pratt, and David A. Whetten. 2006. “Identity, intended image, construed image, and reputation: an interdisciplinary framework and suggested terminology.” Journal of the Academy of Marketing Science 34 (2): 99-106.
Cabrera, M.Katisuka, M. de la Cruz Deniz, and Josefa D. Martin. 2011. “Familiness and market orientation: A stakeholder approach.” Journal of Family Business Strategy 2:34-42.
Carrigan, Marylyn, and Joan Buckley. 2008. “What’s so special about family business?’ An exploratory study of UK and Irish consumer experiences of family businesses.” International Journal of Consumer Studies 32 (6): 656-666.
Christensen, Thoger, and Seren Askegaard 2001. "Corporate identity and corporate image revisited." Journal of Advertising Research 35 (3/4): 292-315.
Cooper, Marjorie J., Nancy Upton, and Samuel Seaman. 2005. “Customer relationship management: a comparative analysis of family and nonfamily business practices.” Journal of Small Business Management 43 (3): 242-256.
Csaba, Fabian F., and Anders Bengtsson. 2006. “Rethinking identity in brand management.” In Brand culture, edited by Schroeder J.E. and Salzer-Mörling, M., 118-135. Oxon, UK: Routledge.
Czellar, Sandor. 2003. "Consumer attitude toward brand extensions: an integrative model and research propositions." International Journal of Research in Marketing 20:97-115.
Davis, Scott. 2000. Brand Asset Management. San Francisco: Jossey-Bass.
De Chernatony, Leslie, Fiona Harris, and Francesca Dall'Olmo Riley. 2000. "Added value: Its nature, roles and sustainability." European Journal of Marketing 24 (1/2): 39-56.
De Chernatony, Leslie, and Michael McDonald. 2003. Creating Powerful Brands in Consumer, Service and Industrial Markets, 3rd Edition. Oxford: Elsevier.
De Chernatony, Leslie. 2006. From Brand Vision to Brand Evaluation. Oxford: Elsevier Butterworth-Heinemann.
Dyer, W. Gibb. 2006. “Examining the ‘family effect’ on firm performance.” Family Business Review 19 (4): 253–273.
Fournier, Susan. 1998. “Consumers and Their Brands: Developing Relationship Theory in Consumer Research.” Journal of Consumer Research 24 (4): 343-373.
Ghodeswar, Bhimrao M. 2008. "Building brand identity in competitive markets: A conceptual model." Journal of Product and Brand Management 17 (1): 4-12.
Griffin, Abbie, and John R. Hauser. 1993. "The voice of the customer." Marketing Science 12 (1): 1-27.
Hertfordshine Business School. 2014. “9th Global Branding Conference.” Hatfield, UK, April 9-11.
Hewett, Kelly, William Rand, Roland T. Rust, and Harald J. van Heerde. 2016. “Brand buzz in the echoverse.” Journal of Marketing 80 (3): 1-24.
Ind, Nicholas. 1990. The Corporate Image. London: Kogan Page.
Ind, Nicholas, and Rune Bjerke. 2007. Branding Governance. Chichester: John Wiley & Sons.
Joachimsthaler, Erich, and David Aaker. 1997. "Building brands without mass media." Harvard Business Review, January-February.
Kapferer, Jean N. 2004. The New Strategic Brand Management: Creating and Sustaining Brand Equity Long Term. London: Kogan Page.
Kashmiri, Saim, and Vijai Mahajan. 2010. “What’s in a name?: an analysis of the strategic behavior of family firms.” International Journal of Research in Marketing 27 (3): 271-280.
Keller, Kevin L. 1993. “Conceptualizing, measuring, and managing customer-based brand equity.” Journal of Marketing 57 (1): 1–22.
Keller, Kevin L. 2000. "The brand report card." Harvard Business Review 78 (1): 147-56.
Keller, Kevin L. 2003. “Brand Synthesis: The multidimensionality of brand knowledge.” Journal of Consumer Research 29:595-600.
Keller, Kevin, Tony Apéria, and Mats Georgson. 2012. Strategic Brand Management. A European Perspective. U. K.: FT Prentice Hall, Pearson Education.
King, Stephen. 1991. “Brand-building in the 1990s.” Journal of Consumer Marketing 8 (4): 43-52
Koiranen, Matti. 2002. “Over 100 years of age but still entrepreneurially active in business: exploring the values and family characteristics of old Finnish family firms.” Family Business Review 15 (3): 175-187.
Kotler, Philip. 1991. Marketing Management (Seventh ed.). Englewood Cliffs, NJ: Prentice-Hall.
Kotler, Philip, G. Armstrong, J. Saunders, and V. Wong. 2002. Principles of Marketing. London: FT Prentice Hall.
Krappe, Alexander, Lazaros Goutas, and Arist von Schlippe. 2011. “The ‘family business brand’: an enquiry into the construction of the image of family businesses.” Journal of Family Business Management 1 (1): 37-46.
Levitt, Theodore. 1980. “Marketing success through differentiation-of anything.” Harvard Business Review, January 1980. Accesed February, 2017. https://hbr.org/1980/01/marketing-success-through-differentiation-of-anything
Lyman, Amy R. 1991. “Customer service: does family ownership make a difference?” Family Business Review 4 (3): 303-324.
Matherne, Curtis F., J. Ring, and D’Lisa Mckee. 2011. “Multiple social identifications and the family firm.” Journal of Behavioral and Applied Management. 13 (1): 24.
Melewar, T. C., and John Saunders. 1998. "Global corporate visual identity systems." International Marketing Review 15 (4): 291-313.
Memili, Esra, Kimberly A. Eddleston, Franz W. Kellermanns, Thomas M. Zellweger, and Tim Barnett. 2010. “The critical path to family firm success through entrepreneurial risk taking and image.” Journal of Family Business Strategy 1 (4): 200-209.
Mullins, Ryan R., Michael Ahearne, Son Lam, Zachary R. Hall, and Jeffrey Boichuk. 2014. “Know your customer: How salesperson perceptions of customer relationship quality form and Influence Account Profitability.” Journal of Marketing 78:38-58.
MSI - Marketing Science Institute. 2016. Research Priorities 2016-2018. Accessed February 23, 2017. http://www.msi.org/uploads/articles/MSI_RP16-18.pdf
Nandan, Shiva. 2005. "An exploration of the brand identity-brand image linkage: A communications perspective." Journal of Brand Management 12 (4): 264-78.
Pappu, Ravi, and Pascale G. Quester. 2016. “How does brand innovativeness affect brand loyalty?” European Journal of Marketing 50 (1/2): 2-28.
Palmatier, Robert W. 2016. “Improving publishing success at JAMS: contribution and positioning.” Journal of the Academy of Marketing Science 44 (6): 655-659.
Pansari, Anita, and V. Kumar. 2016. “Customer engagement: the construct, antecedents and consequences.” Journal of the Academy of Marketing Science 45 (2): 164-185.
Parmentier, Marie-Agnès. 2011. “When David met Victoria forging a strong family brand.” Family Business Review 24 (3): 217-232.
Porter, Michael E. 1980. Competitive Advantage: Techniques for Analyzing Industries and Competitors. London: Free Press.
Rao, Akshay R., Lu Qu, and Robert W. Ruekert. 1999. “Signaling unobservable product quality through a brand ally.” Journal of Marketing Research 36 (2): 258-268.
Reuber, Rebecca, and Eileen Fischer. 2011. “Marketing in the family firms.” Family Business Review 24 (3): 193-196.
Riezebos, Rik. 2003. Brand Management: A Theoretical and Practical Approach. London: FT Prentice Hall.
Shepherd, Dean, and J. Michael Haynie. 2009. “Family business, identity conflict, and an expedited entrepreneurial process: a process of resolving identity conflict.” Entrepreneurship Theory and Practice 33 (6): 1245-1264.
Sheth, Jagdish B., Bruce I. Newman, and Barbara L. Gross. 1991. "Why we buy what we buy: A theory of consumption values." Journal of Business Research 22 (2): 159-70.
Silveira, Catherine, Carmen Lages, and Cláudia Simões. 2013. “Reconceptualizing brand identity in a dynamic environment.” Journal of Business Research 66:28–36.
Simoes, Cláudia, Sally Dibb, and Raymond P. Fisk. 2005. “Managing corporate identity: An internal perspective.” Journal of the Academy of Marketing Science 33 (2): 153-168.
Simonin, Bernand L., and Julie A. Ruth. 1998. “Is a company known by the company it keeps? Assessing the spillover effects of brand alliances on consumer brand attitudes.” Journal of Marketing Research 35 (1): 30-42.
Sirianni, Nancy J., M.J. Bitner, S.W. Brown, and N. Mandel. 2013. “Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning.” Journal of Marketing 77:108-123.
Spanish Trademark Law 17/2001. BOE-Boletin Oficial del Estado 294, December 8, 2001. Accessed February, 2017. Ref. BOE-A- 2001-23093. https://www.boe.es/buscar/doc.php?id=BOE-A-2001-23093
Stach, Jennifer. 2015. “A conceptual framework for the assessment of brand congruent sensory modalities.” Journal of Brand Management 22 (8): 673-694.
Sundaramurthy, Chamu. 2008. “Sustaining trust within family businesses.” Family Business Review 21 (1): 89102.
Urde, Mats. 2016. “The brand core and its management over time.” Journal of Product and Brand Management 25 (1): 26–42.
Velotsou, Cleopatra, and Francisco Guzman. 2017. “The evolution of brand management thinking over the last 25 years as recorded in the Journal of Product and Brand Management.” Journal of Product and Brand Management 26 (1): 2-12.
Vernuccio, Maria, Margherita Pagani, Camila Barbarossa, and Alberto Pastore. 2015. “Antecedents of brand love in online network-based communities. A social identity perspective.” Journal of Product and Brand Management 24 (7): 706–719.
Yakimova, Raisa, and Michael Beverland. 2005. "The brand-supportive firm: An exploration of organisational drivers of brand updating." Journal of Brand Management 12 (6): 445-60.
Zachary, Miles A., Aaron Mckenny, Jeremy Collin Short, and G.Tyge Payne. 2011. “Family business and market orientation construct validation and comparative analysis.” Family Business Review 24 (3): 233-251.
Zellweger, Thomas M., Franz W. Kellermanns, Kimberly A. Eddleston, and Esra Memili. 2012. “Building a family firm image: how family firms capitalize on their family ties.” Journal of Family Business Strategy 3 (4): 239-250.