Adopción de la tecnología Blockchain en turismo: modelo conceptual basado en teoría fundamentada

Inessa Tyan, Mariemma Yagüe, Antonio Guevara-Plaza


Este estudio trata de avanzar la investigación sobre blockchain en turismo, y contribuir a elevar el nivel de conocimiento sobre la adopción de la tecnología blockchain en el sector turístico. Como metodología de investigación se ha aplicado la revisión bibliográfica basada en el método de la teoría fundamentad. Basándose en dicha revisión bibliográfica, se ha desarrollado un modelo conceptual para la adopción de la tecnología blockchain en turismo, definiendo las condiciones intermedias, casuales y contextuales que tienen efecto en la adopción de blockchain y han delimitado las consecuencias de la adopción de blockchain en el sector turístico. Esta investigación contribuirá a la literatura sobre la adopción de blockchain en el turismo y dará respuestas a los profesionales de la industria sobre cómo se puede adoptar esta tecnología innovadora y si vale la pena invertir o no.

Palabras clave

Adopción de blockchain; blockchain; turismo; teoría fundamentada

Texto completo:

PDF (English)


Antoniadis, I., Spinthiropoulos, K., & Kontsas, S. (2020). Blockchain applications in tourism and tourism marketing: A short review. In Strategic Innovative Marketing and Tourism (pp. 375-384). Springer, Cham.
Bandara, W., Furtmueller, E., Gorbacheva, E., Miskon, S., & Beekhuyzen, J. (2015). Achieving rigor in literature reviews: Insights from qualitative data analysis and tool-support. Communications of the Association for Information Systems, 37, 154–204.
Baralla, G., Ibba, S., Marchesi, M., Tonelli, R., & Missineo, S. (2018, August). A blockchain based system to ensure transparency and reliability in food supply chain. In European conference on parallel processing (pp. 379-391). Springer, Cham.
Barreto, P. I. B., Maggia, P. J. A. U., & Acevedo, P. S. I. (2019). Cryptocurrencies and blockchain in tourism as a strategy to reduce poverty. Retos, 9(18), 275-290.
Bodkhe, U., Bhattacharya, P., Tanwar, S., Tyagi, S., Kumar, N., & Obaidat, M. S. (2019, August). Blohost: Blockchain enabled smart tourism and hospitality management. In 2019 International Conference on Computer, Information and Telecommunication Systems (CITS) (pp. 1-5). IEEE.
Boucher, P., Nascimento, S., & Kritikos, M. (2017). How blockchain technology could change our lives. In European parliamentary research service, scientific foresight unit (pp. 1–28). Brussels: European Parliament.
Calvaresi, D., Leis, M., Dubovitskaya, A., Schegg, R., & Schumacher, M. (2019). Trust in tourism via blockchain technology: results from a systematic review. In Information and communication technologies in tourism 2019 (pp. 304-317). Springer, Cham.
Ćirić, Z., & Ivanišević, S. (2018).Blockchain and tourism development: Case of Malta. In Modern management tools and economy of tourism sector in present era, (pp.565-575).
Cohen, E. (1998). Traditions in the qualitative sociology of tourism. Annals of Tourism Research, 15(1), 29–46.
Confente, I. (2015). Twenty-five years of word-of-mouth studies: A critical review of tourism research. International Journal of Tourism Research, 17(6), 613–624.
Creswell, J. (2005). Educational research: Planning, conducting, and evaluating quantitative and qualitative research. New Jersey: Merrill Prentice Hall.
Crosby, M., Pattanayak, P., Verma, S., & Kalyanaraman, V. (2016). Blockchain technology: Beyond bitcoin. Applied Innovation Review, 2, 6-19.
Deloitte. (2016). Blockchain enigma. Paradox. Opportunity. London: Author.
Damani, M. (2017). Blockchain in travel: A compelling case for adoption. July 24, 2020.
Di Vaio, A., & Varriale, L. (2020). Blockchain technology in supply chain management for sustainable performance: Evidence from the airport industry. International Journal of Information Management, 52,102014.
Dogru, T., Mody, M., & Leonardi, C. (2018). Blockchain technology & its implications for the Hospitality Industry. Boston University.
Erceg, A., Damoska Sekuloska, J., & Kelić, I. (2020). Blockchain in the Tourism Industry—A Review of the Situation in Croatia and Macedonia. In Informatics (Vol. 7, No. 1, p. 5). Multidisciplinary Digital Publishing Institute.
Filimonau, V., & Naumova, E. (2020). The blockchain technology and the scope of its application in hospitality operations. International Journal of Hospitality Management, 87, 1-8.
Fink, A. (2005). Conducting research literature reviews: From the internet to paper. Sage.
Flecha-Barrio, M. D., Palomo, J., Figueroa-Domecq, C., & Segovia-Perez, M. (2020). Blockchain Implementation in Hotel Management. In Information and Communication Technologies in Tourism 2020 (pp. 255-266). Springer, Cham.
Jamal, T., & Hollinshead, K. (2001). Tourism and the forbidden zone: The underserved power of qualitative inquiry. Tourism Management, 22(1), 63–82.
Karamchandani, A., Srivastava, S. K., & Srivastava, R. K. (2020). Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry. International Journal of Information Management, 52, 102019.
Kastelein, R. (2016). Blockchain market worth 2.3 Billion USD by 2021. July 24, 2020.
Kerr, R..Airlines and Travel Agencies That Accept Bitcoin for Payment (2018, January 18). July 14, 2020.
Kizildag, M., Dogru, T., Zhang, T. C., Mody, M. A., Altin, M., Ozturk, A. B., & Ozdemir, O. (2019). Blockchain: A paradigm shift in business practices. International Journal of Contemporary Hospitality Management, 32(3), 953-975.
Kocić, B., & Popović, O. (2018, May). Cryptocurrencies–Opportunity, advantage or financial blunder and impact on tourism development–At glance. In TISC-Tourism International Scientific Conference Vrnjačka Banja (Vol. 3, No. 1, pp. 563-581).
Korže, S. Z. (2019). How smart tourism embrace blockchains and smart contracts. Mednarodno inovativno poslovanje= Journal of Innovative Business and Management, 11(2), 32-40.
Kostakis, V.& Giotitsas, C. (2014). The (a) political economy of bitcoin. tripleC: Communica- tion, Capitalism & Critique. Open Access Journal for a Global Sustainable Information Society, 12(2), 431–440.
Ksehtri, N., 2017a. Will blockchain emerge as a tool to break the poverty chain in the Global South? Third World Q. 38 (8), 1710–1732.
Kwok, A. O., & Koh, S. G. (2019). Is blockchain technology a watershed for tourism development?. Current Issues in Tourism, 22(20), 2447-2452.
Leung, D., & Dickinger, A. (2017). Use of bitcoin in online travel product shopping: the European perspective. In Information and communication technologies in tourism 2017(pp. 741-754). Springer, Cham.
Magas, J. (2020, July). Destination blockchain: Shaking up travel industry and cutting costs. July 24, 2020.
Magovan, K. (2017), “Blockchain technology moves into the hospitality industry”, available at www. July 24, 2020.
Marr, B.. The awesome ways TUI uses blockchain to revolutionize the travel industry(2018, December 7). Accessed July 14, 2020.
Matteucci, X., & Gnoth, J. (2017). Elaborating on grounded theory in tourism research.
Annals of Tourism Research, 65, 49–59.
Mougayar, W. 2016. The business blockchain: Promise, practice, and application of the next internet technology. Hoboken, NJ: John Wiley & Sons.
Nam, K., Dutt, C. S., Chathoth, P., & Khan, M. S. (2019). Blockchain technology for smart city and smart tourism: latest trends and challenges. Asia Pacific Journal of Tourism Research, 1-15.
Nuryyev, G., Wang, Y. P., Achyldurdyyeva, J., Jaw, B. S., Yeh, Y. S., Lin, H. T., & Wu, L. F. (2020). Blockchain technology adoption behavior and sustainability of the business in tourism and hospitality SMEs: An empirical study. Sustainability, 12(3), 1256.
Ozdemir, A. I., Ar, I. M., & Erol, I. (2019). Assessment of blockchain applications in travel and tourism industry. Quality & Quantity, 1-15.
Pilkington, M. (2017). Can blockchain technology help promote new tourism destinations? The example of medical tourism in Moldova. The example of medical tourism in Moldova (June 11, 2017).
Pilkington, M., Crudu, R., & Grant, L. G. (2017). Blockchain and bitcoin as a way to lift a country out of poverty-tourism 2.0 and e-governance in the Republic of Moldova. International Journal of Internet Technology and Secured Transactions, 7(2), 115-143.
Polukhina, A., Arnaberdiyev, A., & Tarasova, A. (2019, May). Leading technologies in tourism: using blockchain in TravelChain project. In 3rd International Conference on Social, Economic, and Academic Leadership (ICSEAL 2019). Atlantis Press.
Rashideh, W. (2020). Blockchain technology framework: Current and future perspectives for the tourism industry. Tourism Management, 80, 104125.
Rejeb, A., & Karim, R. (2019). Blockchain technology in tourism: applications and possibilities. World Scientific News, 137, 119-144.
Rejeb, A., G Keogh, J., & Treiblmaier, H. (2019). The impact of blockchain on medical tourism. Horst.
Seffinga, J., Lyons, L., & Bachman, A. (2017). The Blockchain (r)evolution - The Swiss perspective. Deloitte. Deloitte: Switzerland.
Shafiee, S., Ghatari, A. R., Hasanzadeh, A., & Jahanyan, S. (2019). Developing a model for sustainable smart tourism destinations: A systematic review. Tourism Management Perspectives, 31, 287-300.
Shrestha, A. K., Deters, R., & Vassileva, J. (2019). User-controlled privacy-preserving user profile data sharing based on blockchain. arXiv preprint arXiv:1909.05028.
Strauss, A. L., & Corbin, J. (1990). Basics of qualitative research. Vol. 15. Newbury Park,
CA: Sage.
Stumpf, T., Sandstrom, J., & Swanger, N. (2016). Bridging the gap: Grounded theory method, theory development, and sustainable tourism research. Journal of Sustainable Tourism, 24(12), 1691–1708.
Sylvester, A., Tate, M., & Johnstone, D. (2013). Beyond synthesis: Re-presenting het-
erogeneous research literature. Behaviour & Information Technology, 32(12), 1199–1215.
Tham, A., & Sigala, M. (2020). Road block (chain): bit (coin) s for tourism sustainable development goals?. Journal of Hospitality and Tourism Technology.
Treiblmaier H (2020) Blockchain and tourism. In: Xiang Z, Fuchs M, Gretzel U, Höpken W (eds)
Handbook of e-Tourism. Springer, Berlin.
Treiblmaier, H., & Önder, I. (2019). The impact of blockchain on the tourism industry: a theory-based research framework. In Business Transformation through Blockchain (pp. 3-21). Palgrave Macmillan, Cham.
Udegbe, S. E. (2017).Impact of blockchain technology in enhancing customer loyalty programs in airline business.International Journal of Innovative Research and Advanced Studies, 4(6),257-263
Valeri M (2015) Sustainability development and competitiveness of Rome as a tourist destination.
Tourism and Hospitality Management, 21(2), 203–218.
Valeri, M. (2020). Blockchain technology: Adoption perspectives in tourism. In Entrepreneurship and Organizational Change (pp. 27-35). Springer, Cham.
Valeri, M., & Baggio, R. (2020). A critical reflection on the adoption of blockchain in tourism. Information Technology & Tourism, 1-12.
Varelas, S., Georgitseas, P., Nechita, F., & Sahinidis, A. (2019). Strategic innovations in tourism enterprises through blockchain technology. In Strategic Innovative Marketing and Tourism (pp. 885-891). Springer, Cham.
Webster, J., & Watson, R. T. (2002). Analyzing the past to prepare for the future: Writing a literature review. MIS Quarterly, xiii-xxiii..
Willie, P. (2019). Can all sectors of the hospitality and tourism industry be influenced by the innovation of blockchain technology?. Worldwide Hospitality and Tourism Themes, 11(2), 112-120.
Wolfswinkel, J. F., Furtmueller, E., & Wilderom, C. P. (2013). Using grounded theory as a method for rigorously reviewing literature. European Journal of Information Systems, 22(1), 45–55.
Ying, W., Jia, S., & Du, W. (2018). Digital enablement of blockchain: Evidence from HNA group. International Journal of Information Management, 39, 1-4.
Yli-Huumo J, Ko D, Choi S, Park S, Smolander K (2016). Where Is current research on blockchain technology?—A systematic review. PLoS ONE 11(10): e0163477. doi:10.1371/journal. pone.0163477
Yung, R., & Khoo-Lattimore, C. (2019). New realities: a systematic literature review on virtual reality and augmented reality in tourism research. Current Issues in Tourism, 22(17), 2056-2081.
Zeren, S. K., & Demirel, E. (2020). Blockchain based smart contract applications in tourism industry. In Digital Business Strategies in Blockchain Ecosystems (pp. 601-615). Springer, Cham.
Zhao, J.L., Fan, S., & Yan, J. (2016). Overview of business innovations and research opportunities in blockchain and introduction to the special issue. Financial Innovation, 2(1),28.
Zheng, Z., Xie, S., Dai, H.-N., Chen, X., Wang, H.(2018). Blockchain challenges and opportunities: a survey. International Journal of Web and Grid Services, 14(4), 352–375.

Enlaces refback

  • No hay ningún enlace refback.

Copyright (c) 2021 Inessa Tyan

Licencia de Creative Commons
Este obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial-SinObraDerivada 4.0 Internacional.
RCUB RCUB Declaració ètica Avís Legal Centre de Recursos per a l'Aprenentatge i la Investigació Universitat de Barcelona