Analysis of knowledge tacitness in the transfer of food and beverage practices: Evidence from new chain hotels

著者

  • Desiderio Juan García-Almeida University of Las Palmas de Gran Canaria
  • José Luis Ballesteros-Rodríguez University of Las Palmas de Gran Canaria

DOI:

https://doi.org/10.1344/jesb2018.1.j037

キーワード:

Knowledge tacitness, knowledge transfer

要旨

Knowledge is a valuable resource that can provide a firm competitive advantages. Food and beverage practices require the existence of knowledge to effectively perform the activities in this key department for many hotels. When hotel firms grow by integrating new hotels in the organizational structure, managers usually want to transfer the knowledge underlying the key practices. However, the transfer is affected by the level of knowledge tacitness, since this characteristic is considered to render the transfer more difficult. With data from 93 new chain hotels where F&B knowledge has been transferred, the results shed some light about the tacitness of F&B knowledge and its transfer. Thus, customer service knowledge is the knowledge with the lowest degree of tacitness, and food planning, production and preparation is the most tacit. The most frequent mechanism to transfer the knowledge on food planning, production and preparation and the knowledge on management and control of purchases and consumption is the use of staff from the headquarters or other chain hotels in long-term assignments; the preferred method for F&B customer service is training courses, lectures and seminars. Moreover, the tacitness of knowledge about F&B customer service negatively affects the knowledge transfer process in several success dimensions.

Downloads

Download data is not yet available.

Author Biographies

Desiderio Juan García-Almeida, University of Las Palmas de Gran Canaria

Associate Professor

Department of Management

José Luis Ballesteros-Rodríguez, University of Las Palmas de Gran Canaria

Associate Professor

Department of Management

References

Abdullah, Faurouk, Arthur Ingram, and Rita Welsh. 2009. “Managers’ perceptions of tacit knowledge in Edimburgh’s Indian restaurants.” International Journal of Contemporary Hospitality Management 21 (1): 118-127.

Advimiotis, Spyros. 2016. “Tacit knowledge management within hospitality establishments: Revealing the body of the iceberg.” International Journal of Knowledge Management 12 (3): 15-29.

Alavi, Maryam, and Dorothy E. Leidner. 2001. “Knowledge management and knowledge management systems: Conceptual foundations and research issues.” MIS Quarterly 25:107-136.

Arrow, Kenneth J. 1969. “Classificatory notes on the production and transmission of technological knowledge.” American Economic Review 59 (2): 29-35.

Barney, Jay. 1991. “Firm resources and sustained competitive advantage.” Journal of Management 17 (1): 99-120.

Bhatt, Ganesh D. 2001. “Knowledge management in organizations: Examining the interaction between technologies, techniques and people.” Journal of Knowledge Management 5 (1): 68-75.

Bollinger, Audrey S., and Robert D. Smith. 2001. “Managing organizational knowledge as a strategic asset.” Journal of Knowledge Management 5 (1): 8-18.

Bresman, Henrik, Julian Birkinshaw, and Robert Nobel. 1999. “Knowledge transfer in international acquisitions.” Journal of International Business Studies 30:439-462.

Brookes, Maureen. 2014. “The dynamics and evolution of knowledge transfer in international master franchise agreements.” International Journal of Hospitality Management 36:52-62.

Carlucci, Daniela. 2012. “Assessing the links between knowledge assets and value creation in organisations.” Measuring Business Excellence 16 (2): 70-82.

Chuang, Chih-Hsun, Susan E. Jackson, and Yuan Jiang. 2016. “Can knowledge-intensive teamwork be managed? Examining the roles of HRM systems, leadership, and tacit knowledge.” Journal of Management 42 (2): 524-554.

Cooper, Chris. 2006. “Knowledge management and tourism.” Annals of Tourism Research 33 (1): 47-64.

Crane, Lesley, and Nick Bontis. 2014. “Trouble with tacit: developing a new perspective and approach.” Journal of Knowledge Management 18 (6): 1127-1140.

Crook, T. Russell, David J. Ketchen Jr, and Charles C. Snow. 2003. “Competitive edge: A strategic management model.” Cornell Hotel and Restaurant Administration Quarterly 44 (3): 44-53.

Daft, Richard L., and Robert H. Lengel. 1984. “Information richness: A new approach to manager information processing and organization design.” In Research in organizational behaviour, edited by Staw, Barry, and Larry L. Cummings, 191-233. Greenwich: JAI Press.

Daft, Richard L., and Robert H. Lengel. 1986. “Organizational information requirements, media richness and structural design.” Management Science 32:554-571.

Davenport, Thomas H., and Laurence Prusak. 1998. Working knowledge: How organisations manage what they know. Boston: Harvard Business School Press.

Eisenhardt, Kathleen M., and Filipe M. Santos. 2001. “Knowledge-based view: A new theory of strategy?” In Handbook of strategy and management, edited by Pettigrew, Andrew, Howard Thomas, and Richard Whittington, 139-164. London: Sage Publications.

Erramilli, M. Krishna, Sanjeev Agarwal, and Chekitan S. Dev. 2002. “Choice between non-equity entry modes: An organizational capability perspective.” Journal of International Business Studies 33 (2): 223-242.

Evans, Nigel, David Campbell, and George Stonehouse. 2003. Strategic management for travel and tourism. Oxford: Butterworth Heinemann.

Fahey, Liam, and Laurence Prusak. 1998. “The eleven deadliest sins of knowledge management.” California Management Review 40 (3): 265-276.

Gorovaia, Nina, and Josef Windsperger. 2010. “The use of knowledge transfer mechanisms in franchising.” Knowledge and Process Management 17 (1): 12-21.

Grant, Robert M. 1996a. “Toward a knowledge-based theory of the firm.” Strategic Management Journal 17 (winter special edition): 109-122.

Grant, Robert M. 1996b. “Prospering in dynamically-competitive environments: Organizational capability as knowledge integration.” Organization Science 7:375-387.

Grant, Robert M. 2002. “The knowledge-based view of the firm.” In The strategic management of intellectual capital and organizational knowledge, edited by Choo, Chun W., and Nick Bontis, 133-148. New York: Oxford University Press.

Gupta, Anil K., and Vijay Govindarajan. 2000. “Knowledge flows within multinational corporations.” Strategic Management Journal 21:473-496.

Haldin-Herrgard, Tua. 2000. “Difficulties in diffusion of tacit knowledge in organizations.” Journal of Intellectual Capital 1 (4): 357-365.

Hallin, Carina A., and Einar Marnburg. 2008. “Knowledge management in the hospitality industry: a review of empirical research.” Tourism Management 29:366-381.

Hedlund, Gunnar. 1994. “A model of knowledge management and the N-form corporation.” Strategic Management Journal 15:73-90.

Holste, J. Scott, and Dail Fields. 2010. “Trust and tacit knowledge sharing and use.” Journal of Knowledge Management 14 (1): 128-140.

Ingram, Paul. 1996. “Organizational form as a solution to the problem of credible commitment: The evolution of naming strategies among U.S. hotel chains, 1896-1980.” Strategic Management Journal 17:85-98.

Kettinger, William J., and Yuan Li. 2010. “The infological equation extended: towards conceptual clarity in the relationship between data, information and knowledge.” European Journal of Information Systems 19 (4): 409-421.

Kogut, Bruce, and Udo Zander. 1992. “Knowledge of the firm, combinative capabilities, and the replication of technology.” Organization Science 3:383-397.

Kogut, Bruce, and Udo Zander. 1993. “Knowledge of the firm and the evolutionary theory of the multinational corporation.” Journal of International Business Studies 24:625-645.

Kogut, Bruce, and Udo Zander. 1995. “Knowledge, market failure and the multinational enterprise: A reply.” Journal of International Business Studies 26:417-426.

Kostova, Tatiana. 1999. “Transnational transfer of strategic organizational practices: A contextual perspective.” Academy of Management Review 24:308-324.

Law, Kuok K. 2014. “The problem with knowledge ambiguity.” European Management Journal 32:444-450.

Leonard, Dorothy, and Sylvia Sensiper. 1998. “The role of tacit knowledge in group innovation.” California Management Review 40 (3): 112-132.

Lippman, Steven A., and Richard P. Rumelt. 1982. “Uncertain imitability: An analysis of interfirm differences in efficiency under competition.” Bell Journal of Economics 13:418-438.

Lord, Michael. 1997. Transfer of knowledge within the firm and entry into new international markets. UMI Dissertation Services.

Lubit, Roy. 2001. “The keys to sustainable competitive advantage.” Organizational dynamics 29 (3): 164-178.

Matsuo, Makoto. 2015. “Human resource development programs for knowledge transfer and creation: the case of the Toyota Technical Development Corporation.” Journal of Knowledge Management 19 (6): 1186-1203.

Nelson, Richard, and Sidney G. Winter. 1982. An evolutionary theory of economic change. Cambridge: Belknap Press.

Nonaka, Ikujiro, and Hirotaka Takeuchi. 1995. The knowledge-creating company. New York: Oxford University Press.

Oguz, Fuat, and A. Elif Sengün. 2011. “Mystery of the unknown: revisiting tacit knowledge in the organizational literature.” Journal of Knowledge Management 15 (3): 445-461.

Okumus, Fevzi. 2013. “Facilitating knowledge management through information technology in hospitality organizations.” Journal of Hospitality and Tourism Technology 4 (1): 64-80.

Oliva, Fabio L. 2014. “Knowledge management barriers, practices and maturity mode.” Journal of Knowledge Management 18 (6): 1053-1074.

Pedersen, Torben, Bent Petersen, and Deo Sharma. 2003. “Knowledge transfer performance of multinational companies.” Management International Review 43 (3): 69-90.

Pinto, Jeffrey K., and Samuel J. Mantel. 1990. “The causes of project failure.” IEEE Transactions on Engineering Management 37:269-276.

Polanyi, Michael. 1962. Personal knowledge: Towards a post-critical philosophy. Chicago: University of Chicago Press.

Polanyi, Michael. 1966. The tacit dimension. London: Routledge/Kegan Paul.

Ramón Rodríguez, Ana. 2002. “Determining factor in entry choice for international expansion: the case of the Spanish hotel industry.” Tourism Management 23:597-607.

Ranucci, Rebecca A., and David Souder. 2015. “Facilitating tacit knowledge transfer: routine compatibility, trustworthiness, and integration in M & As.” Journal of Knowledge Management 19 (2): 257-276.

Ranft, Anne L. 1997. Preserving and transferring knowledge-based resources during post-acquisition implementation. UMI Dissertation Services.

Reed, Richard, and Robert J. DeFillippi, R.J. 1990. “Causal ambiguity, barriers to imitation, and sustainable competitive advantage.” Academy of Management Review 15:88-102.

Rhou, Yinyoung, and Yoon Koh. 2014. “International expansion of U.S. full-service restaurants: Positive and increasing effects on financial performance.” International Journal of Hospitality Management 39:41-49.

Shaw, Gareth, and Allan Williams. 2009. “Knowledge transfer and management in tourism organizations: an emerging research agenda.” Tourism Management 30:325-335.

Spender, J-C. 1996. “Making knowledge the basis of a dynamic theory of the firm.” Strategic Management Journal 17 (winter special edition): 45-62.

Subramaniam, Mohan, and N. Venkatraman. 2001. “Determinants of transnational new product development capability: Testing the influence of transferring and deploying tacit overseas knowledge.” Strategic Management Journal 22: 359-378.

Szulanski, Gabriel. 1996. “Exploring internal stickiness: Impediments to the transfer of best practice within the firm.” Strategic Management Journal 17 (winter special edition): 27-44.

Szulanski, Gabriel, Dimo Ringov, and Robert J. Jensen. 2016. “Overcoming stickiness: How the timing of knowledge transfer methods affects transfer difficulty.” Organization Science 27 (2): 304-322.

Teece, David J. 1981. “The market for know-how and the efficient transfer of technology.” Annals of the American association of Political and Social Sciences 458:81-96.

Teece, David J. 1998. “Capturing value from knowledge assets: The new economy, markets for know-how, and intangible assets.” California Management Review 40 (3): 55-79.

Tsoukas, Haridimos. 1996. “The firm as a distributed knowledge system: A constructionist approach.” Strategic Management Journal 17 (winter special edition): 11-26.

Uit Beijerse, Roelof P. 1999. “Questions in knowledge management: Defining and conceptualising a phenomenon.” Journal of Knowledge Management 3:94-109.

Venkitachalam, Krishna, and Peter Busch. 2012. “Tacit knowledge: review and possible research directions.” Journal of Knowledge Management 16 (2): 357-372.

Von Hippel, Eric. 1994. “Sticky information and the locus of problem solving.” Management Science 40:429-439.

Wilkins, Jeff, Bert Van Wegen, and Robert De Hoog. 1997. “Understanding and valuing knowledge assets: Overview and method.” Expert Systems with Applications 13 (1): 55-72.

Winter, Sidney G. 1987. “Knowledge and competence as strategic assets.” In The competitive challenge: Strategies for industrial innovation and renewal, edited by David J. Teece, 159-184. Cambridge: Ballinger.

Winter, Sidney G., and Gabriel Szulanski. 2002. “Replication of organizational routines: Conceptualizing the exploitation of knowledge assets.” In The strategic management of intellectual capital and organizational knowledge, edited by Choo, Chun W., and Nick Bontis, 207-221. New York: Oxford University Press.

Zack, Michael H. 1999. “Managing codified knowledge.” Sloan Management Review 41:45-58.

Zander, Udo. 1991. “Exploiting a technological edge: Voluntary and involuntary dissemination of technology.” PhD diss., Stockholm School of Economics.

Zander, Udo, and Bruce Kogut. 1995. “Knowledge and the speed of the transfer and imitation of organizational capabilities: An empirical test.” Organization Science 6:76-92.

Zhang, Chaozhi, Honggen Xiao, Dogan Gursoy, and Yong Rao. 2015. “Tacit knowledge spillover and sustainability in destination development.” Journal of Sustainable Tourism 23 (7): 1029-1048.

Zhao, Jin L., and Michael D. Olsen. 1997. “The antecedent factors influencing entry mode choices of multinational lodging firms.” International Journal of Hospitality Management 16 (1): 79-98.

Downloads

出版済

2018-01-24

How to Cite

García-Almeida, Desiderio Juan, と José Luis Ballesteros-Rodríguez. 2018. 「Analysis of Knowledge Tacitness in the Transfer of Food and Beverage Practices: Evidence from New Chain Hotels」. Journal of Evolutionary Studies in Business 3 (1):54-83. https://doi.org/10.1344/jesb2018.1.j037.