The Employee Relationship Management and Organizational Agility: Mediating Role of Employee Empowerment in Consumer Goods Sector
DOI:
https://doi.org/10.1344/jesb2023.8.2.36938キーワード:
Employee Relationship Management, Organizational Agility, Employee Empowerment要旨
The study examines the mediating role of employee empowerment in the relationship between employee relationship management and organizational agility. The survey method was used in the study using a closed-end copy of the questionnaire to collect data from three hundred and fifty-eight (358) respondents via the Google Document platform. Structural equation modeling was used to analyze the data using the PROCESS macro program as a regression-based software package. The results show that employee relationships have a significant impact on organizational agility. It was also found that managing relationships with employees improves employee empowerment because it helps them achieve their organizational goals directly by allowing them to make decisions. Finally, there is a good link between employee empowerment and organizational agility. The results also indicate that employee empowerment has a positive and important relationship with employee relationships and organizational agility. This study establishes a strong role for employee empowerment as an intermediary between employee relationship management and organizational management. This means that all employers have the greatest competitive advantage of always empowering their staff with recognized world-class talent. The study has contributed to the body of knowledge by demonstrating the RBT's adaptability in a pandemic period to optimize employee motivation at the expense of acknowledging the instinct of organizational agility in a challenging era where change occurs without warning.
Downloads
References
Akbari, Bahman, Shina Zinali, Sharam Gilaninia and Seyyed Javad Mousavian. 2012. “Determine the Effectiveness of Assertiveness Training on Student Achievement and Happiness.” Journal of Basic and Applied, Scientific Research 2(1), 415-417.
Albro, Maggie, and Jenessa M. Mc Elfresh. 2021. “Job engagement and employee organization relationship among academic librarians in a modified work environment.” Journal of Academic Librarianship. 47(5):102413. doi:10.1016/J.ACALIB.2021. 102413.
Alhashedi, Aref Abdulkarem Ali, Barjoyai Bardai, Maged M. Mahyoub Al-Dubai, and Mohammed Abdulrazzaq Alaghbari. 2021. “Organizational citizenship behavior role in mediating the effect of transformational leadership on organizational performance in gold industry of saudi arabia.” Business: Theory and Practice 22(1):39–54. doi:10.3846/btp.2021.12774.
Al-Khozondar, Nisren O. 2015. “Employee Relationship Management and its Effect on Employees Performance at Telecommunication and Banking Sectors.” MBA Thesis of the Islamic University- Gaza.
Ali, Bayad Jamal, and Govand Anwar. 2021. “Measuring competitive intelligence network and its role on business performance.” International Journal of English Literature and Social Sciences 6(2):329-345.
Armstrong, Michael. 2010. A Handbook of Human Resources Management Practice.
London: Kogan Page Publishing (10th ed.).
Barney, Jay B. 1991. “Firm Resources and Sustained Competitive Advantage.” Journal of Manajement 17 (3):99-120. doi:10.1177/014920639101700108.
Baron, Reuben M., and David A. Kenny. 1986. “The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.” Journal of personality and social psychology 51(6):1173-1182. doi:10.1037/0022-3514.51.6.1173.
Baškarada, Saša, and Andy Koronios. 2018. “The 5S organizational agility framework: a dynamic capabilities perspective.” International Journal of Organizational Analysis 26(2):331-342. doi:10.1108/IJOA-05-2017-1163.
Carlsen, Mathilde Hjerrild. 2022. “Familiar Strangers–Managing Engagements in Public-Private Partnerships in Education.” Nordic Journal of Studies in Educational Policy 8(2):119–132. doi:10.1080/20020317.2021.1950329.
Chigara, Hadjira. 2021. Resource Based View and competitiveness:An empirical study of the
Algerian SME. International Journal of Economic Performance 4(1):432-443.
Choong, Keww Keong, and Sardar M. Islam. 2020. “A new approach to performance measurement using standards: a case of translating strategy to operations.” Operations Management Research 13(3):137-170. doi:10.1007/s12063-020-00159-8.
DeFranzo, Susan E. 2012. Advantages and Disadvantages of Surveys. Retrieved form https://www.snapsurveys.com/blog/advantages-disadvantages-surveys/.
Donohoe, Stephen. 2015. “An examination of strategy development and strategic management processes within growth-seeking small businesses.” PhD diss., Middlesex University.
Dove, Rick. 2005. Agile enterprise cornerstones: knowledge, values, and response ability in business agility and information technology diffusion. Boston: Springer.
Doz, Yves, and Mikko Kosonen. 2008. “The dynamics of strategic agility: Nokia's rollercoaster experience.” California Management Review 50(3):95-118. doi:10.2307/41166447.
El Mouallem, Lara, and Farhad Analoui. (2014). Developing Effective Communication for project managers in Developing countries. San Francisco: Sage Publications Inc.
Erande, Ameya S., and Alok K. Verma. 2008. “Measuring Agility of Organizations – A Comprehensive Agility Measurement Tool (CAMT).” International Journal of Applied Management and Technology 6(3):31-44.
Fanodi, Mehdi, Hamid Okati, and Alameh Keikha. 2014. “The Role of Psychological Empowerment on Organizational Agility at Zabol University of Medical Sciences.” World Journal of Environmental Biosciences 6(Supplemenary):60-65.
Ghafuri, Priya, Akram Farhadi, and Ahmad Mansouri. 2014. “Relationship between intellectual capital and organizational agility with mediatory role of employee empowering in service sector (Case Study: Karafarin Insurance Company). International Journal of Economy, Management and Social Sciences 3(12):11-15.
Hanssen, M.H.J. 2010. Organizational agility in an institutional context. Master diss., Tilburg University.
Harsch, Kathrina, and Marion Festing. 2020). “Dynamic Talent Management Capabilities and Organizational Agility—A Qualitative Exploration.” Human Resource Management 59:43–61.doi:10.1002/hrm.21972.
Hayes, Andrew F. 2013. Model Templates for PROCESS for SPSS and SAS in White paper. New York: The Guilford Press
Heydari, Marzieh. 2013. “Investigating the multiple relationships between organizational learning, organizational agility features, organizational excellent empowerment based on the views of faculty members of Isfahan public universities.” PhD diss., Isfahan University (in Persian).
Horabadi Farahani, Alireza, and Freidoon Salimi. 2015. “The Study of the Relationship between Employees’ Empowerment and Organizational Agility: A Case Study in Azarab Industrial Company.” European Online Journal of Natural and Social Sciences 4(1s):1067-1075.
Ibidunni, Ayodotun Stephen, Oyebisi Mary Ibidunni, Adunola Oluremi Oke, Adebanji William Ayeni, and Maxwell Ayodele Olokundun. 2018. “Examining the Relationship between Tacit Knowledge of Individuals and Customer Satisfaction.” Academy of Entrepreneurship Journal 24(1):1-20.
Ibidunni, Ayodotun Stephen, Odunayo Paul Salau, Hezekiah Olubusayo Falola, Adebanji William Ayeni, and Frank Ifeanyi Obunabor. 2017. “Total Quality Management and Performance of Telecommunication Firms.” International Business Management. 11(2):293-298. doi:10.3923/ibm.2017.293.298.
Ivancevich, John M. 2001. International Human Resource Management. New York: Mc Graw-Hill, Irwin.
Kanana, Terry J. 2016. “The Perceived Relationship between Employee Relations Management Practices and Job Satisfaction at SWISSPORT Kenya Limited.” MBA Thesis, University of Nairobi.
Kitur, Thimoty. 2020. “Relationship between organizational agility and firm performance amongst tours
and travel companies in Nairobi, Kenya.” PhD diss., Kenyatta University.
Kotter, John P. 2012. “How the most innovative companies capitalize on today's rapid-fire strategic challenges-and still make their numbers.” Harvard Business Review 90(11):43-58.
Kuzua , Ömür Hakan, and Derya Özilhan. 2014. “The Effect of Employee Relationships and Knowledge Sharing on Employees’ Performance: An Empirical Research on Service Industry: An Empirical Research on Service Industry.” Social and Behavioral Sciences 109(8):1370-1374. doi:10.1016/j.sbspro.2013.12.639.
Lu, Ying, and K. Ram Ramamurthy. 2011. “Understanding the link between information technology capability and organisational agility: an empirical examination.” MIS Quarterly 35(4):931-954. doi:10.2307/41409967.
Magdalene, Koki Muthoka. 2016. “Influence Of Employee Relations Practices On Organisational Performance of Public Healthcare Sector in Kenya.” PhD diss., Jomo Kenyatta University of Agriculture and Technology.
Marjerison, Rob Kim, Matthew Andrews, and George Kuan. 2022. “Creating Sustainable Organizations through Knowledge Sharing and Organizational Agility: Empirical Evidence from China.” Sustainability 14(8):4531. doi:10.3390/su14084531.
Menon, Shalini, and M. Suresh. 2020. “Factors Influencing Organizational Agility in Higher Education.
Benchmarking: An International Journal 28(1):307–332. doi:10.1108/BIJ-04-2020-0151.
Muduli, Ashutosh. 2016. “Exploring the facilitators and mediators of workforce agility: An empirical
study.” Management Research Review 39(12):1567–1586. doi:10.1108/MRR-10-2015-0236.
Muntenau, Anca-Ioana, Nicolae Bibu, Marian Nastase, Nicoleta Critache, and Cosmin Matis. 2020. “Analysis of Practices to Increase the Workforce Agility and to Develop a Sustainable and Competitive Business.” Sustainability. 12(9):3445. doi:10.3390/su12093545.
Nafei, A. Wageeh. 2016. “The role of organizational agility in enhancing organizational excellence: A study on telecommunications sector in Egypt.” International Journal of Business and Management 11(4):121–135.
Nikbakht, M., Nawabakhsh, M., Jadidi, L and Fakhimi, A, 2014. “Empowering human resources to improve organizational agility.” Paper presented at 2nd National Conference on Industrial Engineering and Systems, Islamic azad university, Najafabad branch, 25-26 (in Persian).
Nouri, Bagher Asgarnezhad, and Masume Mir Mousavi. 2020. “Effect of cooperative management on organizational agility with the mediating role of employee empowerment in public transportation sector.” Cuadernos de Gestión 20(2): 15-46.
OECD. 2020. Small, Medium, Vulnerable. Available at: https://oecdstatistics.blog/2020/04/15/statistical-insights-small-medium-and-vulnerable/.
Onyango, Olivia Apondi. 2014. “Perception of the effectiveness of employee relationship management practices in large civil society organizations in Nairobi.” Research project, University of Nairobi.
Pearce, John A., and Richard Braden Robinson. 2007. Formulation, implementation, and control of competitive strategy. Boston: McGraw-Hill.
Preacher, Kristopher J., and Andrew F. Hayes. 2004. “Behavior Research Methods.” Instruments, & Computers 36: 717–731.
Rashidirad, Mona, Ebrahim Soltani, and Hamid Salimian. 2015. “‘Reductionistic’ and ‘Holistic’ views to Resource-Based Theory (RBT):a review of the literature and suggestions for future studies.” Strategic Change 24(6):509-525.
Rahman, Md. Sahedur, and Rabeya Khatun Taniya. 2017. “Effect of employee relationship management (ERM) on employee performance: A study on private commercial banks in Bangladesh.” Human Resource Management Research 7(2):90-96. doi:10.5923/j.hrmr.20170702.03.
Rashidirad, Mona, Ebrahim Soltani, and Hamid Salimian. 2015. “Behavioral strategy and resource-based theory (RBT): application and the resulting implications.” In The practice of behavioral strategy. Research in Behavioral Strategy, edited by T.K. Das, 193-211. Charlotte, New York: Information Age Publishing.
Sajuyigbe, Ademola Samuel, Adebanji Ayeni, and Henry Inegbedion. 2021. “Strategic Agility and Organizational Competitiveness of Multinational Companies.” International Journal of Information Management Sciences 5(1):38-52. doi:10.1234/ijims.v5i1.95.
Salajeghe, Sanjar, and Mojtaba Nasrollahpoor. 2016. “Studying the relation of knowledge management strategy with organization agility in General Administration of Customs of Kerman province.” International Journal of Humanities and Cultural Studies 2016(M Par 0):237-248.
Salder, Jacob, Mark Gilman, Simon Raby, and Aineias Gkikas. 2020. “Beyond linearity and resource-based perspectives of SME growth.” Journal of Small Business Strategy 30(1):1-17.
Salciuviene, Laura, Veronica Erika C. Buenaventura, and Kelvin Lee. 2019. “Employee proactiveness in engaging in sustainable consumption leads to societal benefits.” Engineering Economics 30(1):112-120. doi:10.5755/j01.ee.30.1.17385.
Samwel, Janes O. 2018. “Effect of Employee Relations on Employee Performance and Organizational Performance-Study of Small Organizations in Tanzania.” Global Journal of Management and Business Research: Administration and Management 18(8):31-40.
Sharifi, H., and Z. Zhang. 2001. “Agile manufacturing in practice: Application of methodology.”
International Journal of Operations and Production Management 21(5/6):772-794. doi:10.1108/01443570110390462.
Singh, P.N., and Neeraj Kumar. 2011. Employee Relations Management. Delhi: Pearson Education.
Swarnalatha, C., and T.S. Prasanna. 2013. “Employee Turnover in Health Care Industry: A Concern For The Organization.” The International Journal of Management 2(1):1-11.
Tennant, R. 2001. “Building agile organizations.” Library Journal 126(7):30.
Wargborn, C. 2008. Managing Motivation in Organizations -Why Employee Relationship Management Matters. Saarbruecken: VDM.
Xia, Yuan, Hao Yan, and Yuan-ji Zhong. 2020. “A Study on the Impact of Employee-Organization Relationship on Organizational Citizenship Behavior: a Moderated Dual Mediation Model.” Forecasting 3:27-34. doi: 10.11847/fj.39.3.27. (In Chinese)
Yamane, Taro. 1967. Statistics: An Introductory Analysis New York: Harper and Row (2nd Edition).
Downloads
出版済
How to Cite
巻号
セクション
License
Copyright (c) 2023 Journal of Evolutionary Studies in Business
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
